Service Level Agreements
Vol.2,No.3(2011)
Abstract
Keywords:
SLA; service level agreements; OLA; maintenance agreement; support. maintenance
Pages:
s. 22–28
This article defines so-called Service Level Agreements that means maintenance contracts on performance provided in the ICT area. At first SLA are delimited and main types of SLA are defined. The second part of this article offers fundamental content of SLA in the view of its practical usage.
SLA; service level agreements; OLA; maintenance agreement; support. maintenance
s. 22–28