The New EU Regulation on Online Resolution for Consumer Disputes
This paper deals with the central provisions of the new EU Regulation No 524/2013 on Online Dispute Resolution for Consumer Disputes, which will apply from 9 January 2016. The purpose of the Regulation is to create a European userfriendly interactive website (“ODR platform”) for out-of-court, independent, impartial, inexpensive and fast resolution of disputes stemming from online sale or service contracts between a consumer resident in the EU and a trader established in the EU. The paper presents the principal features of the Regulation and discusses its potential contribution to improved functioning of the EU internal market.
Alternative dispute resolution, Consumer disputes, European Union, Online dispute resolution
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