The New EU Regulation on Online Resolution for Consumer Disputes

Vol.9,No.1(2015)

Abstract

This paper deals with the central provisions of the new EU Regulation No 524/2013 on Online Dispute Resolution for Consumer Disputes, which will apply from 9 January 2016. The purpose of the Regulation is to create a European userfriendly interactive website (“ODR platform”) for out-of-court, independent, impartial, inexpensive and fast resolution of disputes stemming from online sale or service contracts between a consumer resident in the EU and a trader established in the EU. The paper presents the principal features of the Regulation and discusses its potential contribution to improved functioning of the EU internal market.


Keywords:
Alternative dispute resolution, Consumer disputes, European Union, Online dispute resolution

Pages:
p. 155–163
References

Regulation No 861/2007 of 11 July 2007 establishing a European Small Claims Procedure, Official Journal of the European Union 2007 L 199 p. 1.

Directive 2013/11 of 21 May 2013 on Alternative Dispute Resolution for Consumer Disputes, Official Journal of the European Union 2013 L 165 p. 63.

Regulation No 524/2013 of 21 May 2013 on Online Dispute Resolution for Consumer Disputes, Official Journal of the European Union 2013 L 165 p. 1.

Regulation No 1215/2012 of 12 December 2012 on Jurisdiction and the Recognition and Enforcement of Judgments in Civil and Commercial Matters (recast), Official Journal of the European Union 2012 L 351 p. 1.

Regulation No 593/2008 of 17 June 2008 on the Law Applicable to Contractual Obligations, Official Journal of the European Union 2008 L 177 p. 6.

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