The New EU Regulation on Online Resolution for Consumer Disputes

Michael Bogdan

Abstract

This paper deals with the central provisions of the new EU Regulation No 524/2013 on Online Dispute Resolution for Consumer Disputes, which will apply from 9 January 2016. The purpose of the Regulation is to create a European userfriendly interactive website (“ODR platform”) for out-of-court, independent, impartial, inexpensive and fast resolution of disputes stemming from online sale or service contracts between a consumer resident in the EU and a trader established in the EU. The paper presents the principal features of the Regulation and discusses its potential contribution to improved functioning of the EU internal market.

Keywords

Alternative dispute resolution; Consumer disputes; European Union; Online dispute resolution

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References

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Regulation No 861/2007 of 11 July 2007 establishing a European Small Claims Procedure, Official Journal of the European Union 2007 L 199 p. 1.

Directive 2013/11 of 21 May 2013 on Alternative Dispute Resolution for Consumer Disputes, Official Journal of the European Union 2013 L 165 p. 63.

Regulation No 524/2013 of 21 May 2013 on Online Dispute Resolution for Consumer Disputes, Official Journal of the European Union 2013 L 165 p. 1.

Regulation No 1215/2012 of 12 December 2012 on Jurisdiction and the Recognition and Enforcement of Judgments in Civil and Commercial Matters (recast), Official Journal of the European Union 2012 L 351 p. 1.

Regulation No 593/2008 of 17 June 2008 on the Law Applicable to Contractual Obligations, Official Journal of the European Union 2008 L 177 p. 6.

https://doi.org/10.5817/MUJLT2015-1-9


Crossref Cited-by (2)

The listed references are provided by Cited-by (Crossref service) and thus do not represent the full list of sources citing the article.

1. Mimosoudní řešení spotřebitelských sporů online v právu EU a jeho dopady na českou právní úpravu
Pavel Loutocký
Revue pro právo a technologie  vol: 8,  issue: 15,  first page: 261,  year: 2017  
https://doi.org/10.5817/RPT2017-1-9

2. Online Dispute Resolution to Resolve Consumer Disputes from the Perspective of European Union Law: Is the Potential of ODR Fully Used?
Pavel Loutocký
Masaryk University Journal of Law and Technology  vol: 10,  issue: 1,  first page: 113,  year: 2016  
https://doi.org/10.5817/MUJLT2016-1-5




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